Refund & Fraud Risk

Discovery

Quantify leakage and target controls with confidence

If tickets aren’t scanned consistently, customers can claim they didn’t travel. Clickflow quantifies the risk, identifies hotspot journeys and prioritised controls, and produces an estimated recovery range with practical levers to improve effective scan rates.

Why it matters

This is a material leakage story and a credible “DfT-facing” narrative—if it’s quantified properly and turned into a prioritised controls plan.

How Clickflow delivered

• Quantifies the problem — moves from suspicion to measured risk
• Hotspot focus — prioritises where intervention pays back
• Operational levers — links outcomes to journey/depot/crew
• Evidence-led narrative — supports internal governance and external scrutiny

Why Clickflow wins here

We turn known leakage risk into an evidence pack, and a controls plan leadership can back.